Privacy Policy

Effective Date: 2026-03-07

Introduction

Lilibo Hygiene Solutions is a division of Lilibo Holdings (Pty) Ltd. This Privacy Policy explains how Lilibo Hygiene Solutions collects, uses, stores, shares, and protects personal information when you interact with our services, website, or staff. Please note that, as a division of Lilibo Holdings (Pty) Ltd, data collected by Lilibo Hygiene Solutions may be stored on servers shared with Lilibo Holdings (Pty) Ltd and may be processed in accordance with the terms below.

This policy applies to clients, prospects, suppliers, contractors, job applicants, website visitors, and other individuals whose personal information we process. The content of our website’s privacy page is maintained in our WordPress administration area.

Information We Collect

We collect only the personal information necessary to provide and improve our services. Typical categories include:

  • Contact Information: name, email, phone number, postal address.
  • Property Information: property address, access instructions, service preferences.
  • Service Records: work orders, schedules, service notes, invoices, payment confirmations.
  • Payment Data: billing details; full card numbers are not stored by us and are processed by secure third-party payment providers.
  • Communications: emails, messages, call notes, and customer feedback.
  • Employment and Contractor Data: CVs, identity verification, bank details for payroll.
  • Technical Data: IP address, device and browser information, analytics from our website.
  • Marketing Preferences: opt-in status and communication choices.

We do not routinely collect sensitive personal data (such as health, race, religion) unless you voluntarily provide it and we have a lawful basis to process it.

How We Use Personal Information

We use personal information for clear, limited purposes:

  • To deliver services including scheduling, performing, and managing cleaning and maintenance.
  • To bill and process payments and maintain financial records.
  • To communicate about bookings, service updates, and support requests.
  • To improve quality through audits, training, and quality checks.
  • To recruit and manage staff and contractors.
  • To comply with legal obligations and respond to lawful requests from authorities.
  • For marketing only where you have given consent; you may opt out at any time.

We will not use your information for purposes incompatible with the reason it was collected unless we notify you and have a lawful basis.

Data Sharing and Corporate Relationship

Because Lilibo Hygiene Solutions operates as a division of Lilibo Holdings (Pty) Ltd:

  • Storage and Processing: Personal information collected by Lilibo Hygiene Solutions may be stored on servers shared with Lilibo Holdings (Pty) Ltd and processed by systems or service providers used by the group.
  • Internal Access: Authorized personnel from Lilibo Hygiene Solutions and, where necessary, Lilibo Holdings (Pty) Ltd may access data to perform administrative, legal, financial, or operational functions.
  • Third-Party Service Providers: We share data with trusted vendors who perform services on our behalf (payment processors, IT hosting, background checks, scheduling platforms). These providers are contractually required to protect your data and use it only for the services they provide.
  • Legal Requirements: We may disclose information to comply with laws, respond to legal processes, or protect rights, safety, or property.

Any sharing between Lilibo Hygiene Solutions and Lilibo Holdings (Pty) Ltd is governed by internal safeguards and access controls and will be limited to what is necessary for legitimate business purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable site functionality, analyze usage, and support marketing where permitted. You can manage cookie preferences through your browser settings or any cookie controls presented on the site.

Data Security and Retention

  • Security Measures: We implement reasonable technical and organizational measures to protect personal information, including access controls, encryption where appropriate, staff training, and secure storage.
  • Retention: We retain personal information only as long as necessary for the purposes described, to meet legal obligations, and to resolve disputes. Retention periods vary by data type (for example, financial records are retained for statutory periods).
  • Breach Response: If a data breach occurs, we will follow applicable notification requirements and take steps to mitigate harm.

International Transfers

If personal information is transferred outside South Africa, we will ensure appropriate safeguards are in place to protect the data in accordance with applicable law.

Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal information where we are not required to retain it.
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications at any time.
  • Request portability of your data in a commonly used format where applicable.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding and may refuse requests that are manifestly unfounded or excessive.

Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 18. If we learn we have collected such information without parental consent, we will take steps to delete it.

Third-Party Links and External Services

Our website may link to third-party sites or services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.

Contact Information and Complaints

For questions, to exercise your rights, or to lodge a complaint, contact:

Lilibo Hygiene Solutions Data Protection Contact:
Email: info@liliboholdings.co.za
Phone: +27 61 523 7267
Postal Address: 120 Highveld Road, Kempton Park, Gauteng, 1619

If you remain dissatisfied after contacting us, you may lodge a complaint with the relevant data protection authority.

Acknowledgement

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, and processing of your personal information as described above.